FAQ
FAQ
Questions
• I forgot my Password. How do I find it?
• When I type in my email and/or Password, it comes up as error/invalid. What’s wrong?
• If I have other questions, who do I contact?
• How long will it take to receive my order?
• Will I be charged sales tax?
• Is my credit card information safe?
• How do I purchase a Gift Certificate?
• How do I send a Gift Certificate?
• How do I buy with my Gift Certificate?
• How do I redeem my Gift Certificate?
• Can my facility be billed?
• What are my shipping charges?
• How do I return items?
• What if my item is defective?
• What if my item is damaged during shipping?
• What are RSS Feeds?
Answers
I forgot my Password. How do I find it?
If you have forgotten your password, you can call the toll free number (1-888-247-2139) and leave a message and our Customer Service Rep will look it up for you or Click on “Forgot Your Password?” and enter your email address. Your password will be e-mailed to you shortly. Remember, your user name and password are case sensitive (make sure your caps key is not locked).
When I type in my email and/or Password, it comes up as error/invalid. What’s wrong?
First, make sure you have spelled your user name and/or password correctly. Also, your user name and/or password are case sensitive (make sure your caps key is not locked).
If I have other questions, who do I contact?
Call Toll Free: 1-888-247-2139, or contact us via email.
How long will it take to receive my order?
Most orders are shipped within 48 hours of receipt. Orders that are paid by eCheck through PayPal or by a regular check or money order (U.S. only) will be shipped once the check has cleared, which normally takes 5 days once it has been been received. Shipping is based on the weight of the item(s) and is calculated in the order process thru a direct link with the United States Post Office. If you have any problems with the order process or shipping process, please email or call us!
Domestic Orders:
Orders within the United States can be sent via standard mail (4-7 days to arrive), Priority Mail (2-3 days to arrive) or Express Mail (1-2 days to arrive if order is placed before 10 a.m. MST).
APO/FPO Military Addresses:
We are able to send orders to APO and FPO military addresses. Normally, it will take 7-21 days for the order to arrive at the domestic port. Arrival to the final destination will take longer.
International Orders:
We do accept international orders. International orders have the options of being sent USPS Global Economy (4-6 weeks to arrive) or Global Airmail (10-14 days to arrive). Some international destinations have package length restrictions with a limit of 42". If the item that you have ordered exceeds the length restriction for your location, we will notify you by email and wait for your instructions as to what you would like us to do. We will fully refund your item if we are unable to ship it to you because of length restrictions. Taxes and duties on international orders will not be prepaid and are the responsibility of the purchaser. The USPS does not insure packages to some international locations. If this is the case for your location, we will notify you by email and ask that you agree in writing to waive Seniors Boutique from all responsibility of lost or damaged packages before we can ship the package.
Will I be charged sales tax?
Residents of Wisconsin, California, Connecticut, New Jersey, and Washington must add sales tax where applicable.
Is my credit card information safe?
Our website uses Secure Socket Layer (SSL) certificate, the Internet standard for secure communications. Look for the “S” for secure after the "http" in the address bar. On pages in which nothing confidential appears, the “S” no longer appears. All information which is passed is encrypted to assure your security and privacy
How do I purchase a Gift Certificate?
Gift Certificates are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Certificate will be added to your own personal Gift Certificate Account. If you have funds in your Gift Certificate Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Certificate to some one via email.
How do I send a Gift Certificate?
To send a Gift Certificate you need to go to our Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Certificate, you need to specify the following. The name of the person you are sending the Gift Certificate to. The email address of the person you are sending the Gift Certificate to. The amount you want to send. (Note you don't have to send the full amount that is in your Gift Certificate Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.
How do I buy with my Gift Certificate?
If you have funds in your Gift Certificate Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Enter the amount to apply from the funds in your Gift Certificate Account. Please note, you will still have to select another payment method if there is not enough in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in your Gift Certificate Account for the future.
How do I redeem my Gift Certificate?
If you receive a Gift Certificate by email it will contain details of who sent you the Gift Certificate, along with possibly a short message from them. The email will also contain the Gift Certificate Redemption Code. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Certificate in two ways.
Can my facility be billed?
Terms are net 30 days with credit approval. Credit references may be required.
What are my shipping charges?
We will ship your order the most economical way, unless you request a particular method of shipment. COD and air charges are additional. Most orders will be shipped using UPS or Priority Mail. Large parcels will be shipped by truck, if they exceed the size limit for UPS or Priority Mail. When you add an item to your basket, you can enter the zip code to which the item would ship in the bottom right corner of the screen. This will give you shipping charges for UPS ground or air shipments.
How do I return items?
If you need to return merchandise, please send it to us at: Seniors Boutique P.O. Box 599, Ringoes, NJ 08551. Merchandise must be in NEW and UNUSED condition with all parts included and in its ORIGINAL packaging for a refund or exchange. Please include the return form that was included in your package filled out completely as returns without this form will not be accepted. Without these items, a refund or exchange will not be possible. All returns must be made within 30 days from the date that the merchandise was recieved. Shipping charges are NOT refundable and there is a 10% restocking fee for refunded or exchanged products. Refunds will be processed through PayPal.
Please make sure to insure your package for your own protection. We cannot be responsible for uninsured packages. All returned items must be sent to us prepaid.
What if my item is defective?
Defective items will be determined by Seniors Boutique and/or the manufacturer of the item. If your item is deemed defective, we will send you a replacement and pay for the shipping of that replacement product.
What if my item is damaged during shipping?
If you receive a package that was damaged during shipping, please call the United States Post Office directly at 1-800-275-8777 and report the damaged package. Once you have done that, the Post Office will get in touch with us and let us know to send you a replacement of your item. Please do not send the damaged package back to us. The United States Post Office requires that the recipient of the package file the claim for a damaged package. Please make sure to keep the package and all packaging materials in case the postal carrier needs to see the damaged package.
If you have any additional questions regarding shipping or returns, please call or email us.
What are RSS Feeds?
RSS stands for "Really Simple Syndication." It is a way to easily distribute a list of headlines, update notices, and sometimes content to a wide number of people. It is used by computer programs that organize those headlines and notices for easy reading. (For further information and how to use RSS Feeds Click Here.)
• I forgot my Password. How do I find it?
• When I type in my email and/or Password, it comes up as error/invalid. What’s wrong?
• If I have other questions, who do I contact?
• How long will it take to receive my order?
• Will I be charged sales tax?
• Is my credit card information safe?
• How do I purchase a Gift Certificate?
• How do I send a Gift Certificate?
• How do I buy with my Gift Certificate?
• How do I redeem my Gift Certificate?
• Can my facility be billed?
• What are my shipping charges?
• How do I return items?
• What if my item is defective?
• What if my item is damaged during shipping?
• What are RSS Feeds?
Answers
I forgot my Password. How do I find it?
If you have forgotten your password, you can call the toll free number (1-888-247-2139) and leave a message and our Customer Service Rep will look it up for you or Click on “Forgot Your Password?” and enter your email address. Your password will be e-mailed to you shortly. Remember, your user name and password are case sensitive (make sure your caps key is not locked).
When I type in my email and/or Password, it comes up as error/invalid. What’s wrong?
First, make sure you have spelled your user name and/or password correctly. Also, your user name and/or password are case sensitive (make sure your caps key is not locked).
If I have other questions, who do I contact?
Call Toll Free: 1-888-247-2139, or contact us via email.
How long will it take to receive my order?
Most orders are shipped within 48 hours of receipt. Orders that are paid by eCheck through PayPal or by a regular check or money order (U.S. only) will be shipped once the check has cleared, which normally takes 5 days once it has been been received. Shipping is based on the weight of the item(s) and is calculated in the order process thru a direct link with the United States Post Office. If you have any problems with the order process or shipping process, please email or call us!
Domestic Orders:
Orders within the United States can be sent via standard mail (4-7 days to arrive), Priority Mail (2-3 days to arrive) or Express Mail (1-2 days to arrive if order is placed before 10 a.m. MST).
APO/FPO Military Addresses:
We are able to send orders to APO and FPO military addresses. Normally, it will take 7-21 days for the order to arrive at the domestic port. Arrival to the final destination will take longer.
International Orders:
We do accept international orders. International orders have the options of being sent USPS Global Economy (4-6 weeks to arrive) or Global Airmail (10-14 days to arrive). Some international destinations have package length restrictions with a limit of 42". If the item that you have ordered exceeds the length restriction for your location, we will notify you by email and wait for your instructions as to what you would like us to do. We will fully refund your item if we are unable to ship it to you because of length restrictions. Taxes and duties on international orders will not be prepaid and are the responsibility of the purchaser. The USPS does not insure packages to some international locations. If this is the case for your location, we will notify you by email and ask that you agree in writing to waive Seniors Boutique from all responsibility of lost or damaged packages before we can ship the package.
Will I be charged sales tax?
Residents of Wisconsin, California, Connecticut, New Jersey, and Washington must add sales tax where applicable.
Is my credit card information safe?
Our website uses Secure Socket Layer (SSL) certificate, the Internet standard for secure communications. Look for the “S” for secure after the "http" in the address bar. On pages in which nothing confidential appears, the “S” no longer appears. All information which is passed is encrypted to assure your security and privacy
How do I purchase a Gift Certificate?
Gift Certificates are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Certificate will be added to your own personal Gift Certificate Account. If you have funds in your Gift Certificate Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Certificate to some one via email.
How do I send a Gift Certificate?
To send a Gift Certificate you need to go to our Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Certificate, you need to specify the following. The name of the person you are sending the Gift Certificate to. The email address of the person you are sending the Gift Certificate to. The amount you want to send. (Note you don't have to send the full amount that is in your Gift Certificate Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.
How do I buy with my Gift Certificate?
If you have funds in your Gift Certificate Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Enter the amount to apply from the funds in your Gift Certificate Account. Please note, you will still have to select another payment method if there is not enough in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in your Gift Certificate Account for the future.
How do I redeem my Gift Certificate?
If you receive a Gift Certificate by email it will contain details of who sent you the Gift Certificate, along with possibly a short message from them. The email will also contain the Gift Certificate Redemption Code. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Certificate in two ways.
Can my facility be billed?
Terms are net 30 days with credit approval. Credit references may be required.
What are my shipping charges?
We will ship your order the most economical way, unless you request a particular method of shipment. COD and air charges are additional. Most orders will be shipped using UPS or Priority Mail. Large parcels will be shipped by truck, if they exceed the size limit for UPS or Priority Mail. When you add an item to your basket, you can enter the zip code to which the item would ship in the bottom right corner of the screen. This will give you shipping charges for UPS ground or air shipments.
How do I return items?
If you need to return merchandise, please send it to us at: Seniors Boutique P.O. Box 599, Ringoes, NJ 08551. Merchandise must be in NEW and UNUSED condition with all parts included and in its ORIGINAL packaging for a refund or exchange. Please include the return form that was included in your package filled out completely as returns without this form will not be accepted. Without these items, a refund or exchange will not be possible. All returns must be made within 30 days from the date that the merchandise was recieved. Shipping charges are NOT refundable and there is a 10% restocking fee for refunded or exchanged products. Refunds will be processed through PayPal.
Please make sure to insure your package for your own protection. We cannot be responsible for uninsured packages. All returned items must be sent to us prepaid.
What if my item is defective?
Defective items will be determined by Seniors Boutique and/or the manufacturer of the item. If your item is deemed defective, we will send you a replacement and pay for the shipping of that replacement product.
What if my item is damaged during shipping?
If you receive a package that was damaged during shipping, please call the United States Post Office directly at 1-800-275-8777 and report the damaged package. Once you have done that, the Post Office will get in touch with us and let us know to send you a replacement of your item. Please do not send the damaged package back to us. The United States Post Office requires that the recipient of the package file the claim for a damaged package. Please make sure to keep the package and all packaging materials in case the postal carrier needs to see the damaged package.
If you have any additional questions regarding shipping or returns, please call or email us.
What are RSS Feeds?
RSS stands for "Really Simple Syndication." It is a way to easily distribute a list of headlines, update notices, and sometimes content to a wide number of people. It is used by computer programs that organize those headlines and notices for easy reading. (For further information and how to use RSS Feeds Click Here.)
Sign up today and recieve discounts and offers!
